MOGANO

Return & Exchange Policy

Effective April 10, 2026

Hey Babe! Thank you so much for your order and for supporting our small business — it truly means the world to us, and we hope you love every piece as much as we do. We want you to shop with total confidence, so we've made some updates to our policy to take better care of you. Online orders are now eligible for refunds within 30 days, and in-store and event purchases are eligible for exchanges or store credit. Here's everything you need to know!

Quick Summary

Online Orders

This section covers anything you purchase through shopmogano.com — we've tried to make the process as smooth and stress-free as possible.

Returns for a Refund (within 30 days)

• You have a full 30 days from the day your order is delivered to start a return — plenty of time to make sure it's the one!

• To be eligible, your item needs to be unworn, in its original condition, and sent back in its original packaging.

• Once we receive your item and give it a quick look-over, we'll refund you on the original payment method you used.

• Just a heads up — we're not able to process your refund until your return arrives back at our facility, so please give it a few days to make its way to us before checking in.

• Original shipping charges aren't refundable, and return shipping is a flat $13 (paid by you). It'll either be deducted from your refund or charged when you generate your return label.

• Once your return lands, please allow 7–10 business days for us to process your refund.

Exchanges & Store Credit (within 30 days)

• Fell in love with a different size or style? No problem! You can exchange your item or grab Mogano store credit within 30 days of delivery.

• The item you're exchanging needs to be unworn, in its original condition, and sent back to us in its original packaging. If it comes back without the original packaging or shows signs of wear, we may have to send it back to you.

• Return shipping on exchanges is a flat $13, paid by the customer.

• Here's a little thank-you: if you go with store credit instead of a refund, we'll sprinkle an extra 15% bonus on top. It's our way of saying we appreciate you sticking around!

• Just so you know — we'll hold off on sending your new item until your original piece makes it back to us. Once it arrives and we've taken a look, your exchange will be on its way!

How to Start an Online Return or Exchange

• Head to shopmogano.com and log into your profile, then click on your orders and start a return or exchange right from there.

• Not sure how or don't have an account handy? No worries — just shoot us an email at info@shopmogano.com with your order number and we'll help you from there!

• Pack your item up safely with all the original packaging.

• Drop it off at any authorized carrier location. The $13 return shipping fee applies to both refunds and exchanges.

• Keep an eye on your inbox — we'll send a confirmation as soon as we receive and process your return!

Final Sale (Online)

A few items are final sale and can't be returned or exchanged — please choose carefully!

• Pierced earring studs (for hygiene reasons).

• Sale items and anything from our Last Chance section.

• Engraved, monogrammed, or customized pieces.

• Mystery items and gift cards.

Good news: hoops, huggies, drops, climbers, and ear cuffs are all returnable online if unworn — only pierced studs are final sale.

US Duties & Tariffs

Quick note for our US babes — if an order is refused at delivery because of unpaid duties, customs, or tariff fees, it's unfortunately not eligible for a refund. You're responsible for paying any applicable duties, so please keep an eye out for those notices! Any questions? Just email us at info@shopmogano.com before your package ships and we'll help you out.

In-Store & Event Purchases

This section covers anything you pick up at our store or at one of our pop-ups or events.

No Refunds

All in-person and event sales are final when it comes to cash refunds — but don't worry, we've got you covered with generous exchange and store credit options (keep reading!).

Exchanges & Store Credit (within 30 days)

• Anything you purchase in store or at an event can be exchanged for another piece or for Mogano store credit within 30 days of purchase.

• Just bring along your proof of purchase (receipt or order confirmation).

• Items need to be unworn and returned with all the original packaging.

• Store credit is issued as a Mogano gift card and never expires — take your time picking your next favorite!

Final Sale (In-Store)

A few things are final sale in person — please double-check before you head home with them!

• All earrings (studs, hoops, huggies, drops, climbers, ear cuffs) — this is for hygiene and quality-control reasons in person.

• Sale items and anything purchased from our Last Chance section.

• Engraved, monogrammed, or customized pieces.

• Mystery items and gift cards.

Permanent Jewelry

Our permanent jewelry is welded on and designed to be worn 24/7 — through every shower, workout, and spontaneous dance party. Because it's a custom, in-person service, it's not eligible for refund or exchange. But we stand behind every single weld, and we've got your back with the guarantees below. Just a heads up — proof of purchase (receipt or order confirmation) is required for all permanent jewelry repairs and replacements!

Free Repairs & Replacements — within 1 year of purchase

If your permanent jewelry breaks or is damaged due to a manufacturing defect within one year of your original welding date, just come back in and we'll repair or replace it at no cost — no stress! Both repairs and replacements fall under the same one-year window, and we'll need your proof of purchase (receipt or order confirmation) to get you sorted.

What's Included

• Free re-welds and repairs for broken welds, separated links, bent clasps, or compromised solder joints.

• Free chain replacements on sterling silver and gold-filled permanent chains that are damaged beyond repair.

• Clasp re-attachment and chain re-sizing when the original weld has failed.

A Few Things to Know About Replacements

• Replacements apply only to sterling silver and gold-filled chains.

• Solid gold chains aren't included in the free replacement program. Solid gold is covered for free repairs only; if a solid gold chain is damaged beyond repair, we can quote a paid replacement for you.

• Charms aren't included in the replacement program, but they are covered for repairs!

• One chain replacement per piece within the one-year window.

• Replacements are the same metal as the original — we can't guarantee we will have the same style as your original in stock!

What Counts as a Manufacturing Defect

Here's what we consider a manufacturing defect on permanent jewelry — if you see any of these within the year, come on in and we'll take care of you!

• Weld failure: the original weld comes apart without any visible external damage or force.

• Poorly-soldered or open links that separate under normal wear.

• Clasp or jump ring defects on pieces that include them (springs failing, clasps not closing).

• Plating or finish defects on gold-filled chains: premature or excessive peeling, flaking, or tarnishing of the gold layer when worn as directed and when the piece has been cared for per our Jewelry Care guidelines (a little bit of light surface tarnish is totally normal).

• Premature or excessive tarnishing on sterling silver within the first year when the piece has been cared for per our Jewelry Care guidelines (a little bit of light surface tarnish is totally normal).

• Structural defects along a seam or weld point, including chains that crack, warp, or bend without impact.

• Missing links, stones, or components that were part of your piece at the time of welding.

What's Not Covered

We want to be upfront so there are no surprises — here's what unfortunately falls outside the coverage:

• Damage from pulling, snagging, dropping, or catching the chain on clothing, sports equipment, or other jewelry.

• Loss or theft.

• Damage caused by chemicals (heavy mineral water, hot springs, excessive salt water, cleaning products or other harsh chemicals).

• Charms of any kind — covered chains don't include replacement of attached charms.

• Solid gold chain replacements (solid gold is eligible for free repairs only).

• Repairs or replacements requested after the one-year window has ended (we're happy to quote a paid repair anytime!).

• Requests submitted without proof of purchase or a receipt.

Damaged Items & Warranty

Every non-permanent Mogano piece is covered by a 1-year warranty from the date of purchase against manufacturing defects and tarnishing (when it's cared for per our Jewelry Care guidelines). We make everything to last, and if something isn't right, we want to make it right!

What Counts as a Manufacturing Defect

A manufacturing defect is an issue with how the piece was made — not damage from everyday wear, accidents, or exposure. Here's what we cover:

• Clasp defects: clasps that won't close, springs that fail, or lobster claws that come apart with normal use.

• Chain defects: open or poorly-soldered links, links that pull apart without force, or chains that break along a solder joint within the first year.

• Stone-setting defects: a stone that falls out of its setting due to faulty prongs, bezels, or glue (not damage from impact).

• Plating or finish defects: uneven plating, bubbling, peeling, or flaking of gold that happens when the piece is worn as directed.

• Tarnishing: any excessive tarnishing within the first year on pieces that have been cared for per our Jewelry Care guide. A little light tarnish on sterling silver is totally normal and can usually be polished off — we're talking about premature, heavy, or patchy tarnishing.

• Backing defects: earring backs (butterfly, screw, or locking backs) that fail mechanically.

• Structural defects: pieces that arrive or develop cracks, warping, or bending along a seam, weld, or joint under normal wear.

• Missing components: a piece delivered missing a stone, charm, jump ring, or clasp that was part of the original design.

What's Not Covered

Just so you know what to expect — the warranty doesn't cover:

• General wear and tear (scratches, scuffs, light surface oxidation, stretched cable chains — a little character from everyday wear!).

• Damage from pulling, snagging, dropping, bending, or impact.

• Damage from exposure to water, chemicals, perfume, lotion, chlorine, saltwater, sweat, or household cleaners.

• Loss, theft, or items damaged beyond repair.

• Sizing adjustments outside of a manufacturing defect. 

• Tarnish on pieces stored improperly (e.g., in humid environments, outside the original pouch, or mixed in with other metals).

How to Submit a Warranty Claim

• Send us an email at info@shopmogano.com or DM us on Instagram @shopmogano with your order number and a few clear photos of the issue from different angles.

• We'll get back to you within 1–3 business days — promise!

• Approved claims are resolved by repair, replacement, or store credit at Mogano's discretion.

• If we can't fully assess the damage from your photos, we may ask you to ship the piece in so we can take a closer look. If photos aren't available, Mogano reserves the right to deny the warranty claim.

Jewelry Care (Keep Your Pieces Looking Brand New!)

A little TLC goes a long way — here are our top tips to keep your pieces shining and your warranty in good standing:

• Take jewelry off before showering, swimming, exercising, sleeping, or putting on lotion, perfume, or sunscreen.

• Store your pieces in the original Mogano pouch or jewelry case, in a dry spot.

• Clean gently with a soft, dry cloth or wash in warm water with gentle soap, rinse and dry well.

• Avoid pulling, tugging, or sleeping in delicate chains.

Holiday Gift Returns

We know holiday shopping starts early, so we've extended the window for gift-giving season! Purchases made between November 1 and December 31:

• Online orders: eligible for return, exchange, or store credit through January 15 (standard $13 return shipping applies).

• In-store & event purchases: eligible for exchange or store credit through January 15.

Questions? We're Here for You!

We're a small team and we genuinely love hearing from you! Send us an email at info@shopmogano.com or slide into our DMs @shopmogano on Instagram and we'll get back to you as soon as we can. Thank you again for shopping with Mogano — we're so grateful to have you here! xx